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What you should know about Kapture CRM
• A custom dashboard that shows you all the answered and unanswered calls as well as a source wise view of the amount of tickets solved.
• It helps you monitor the interactions of your agents so that you can later review the calls answered to look for ways to improve your customer service.
• You can automate the process of ticket allocation.
• You can also view 500 plus different types of reports about the statistics of your agents performance.
The cloud CRM helps you accelerate the efficiency of your call center operations by taking your existing systems and automating it using smart tools that can be accessed by all your employees on a unified dashboard. Kapture CRM provides customized modules based on your industry’s specific requirement.
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